We could all do with a little help sometimes so we’ve compiled a list of common problems you might encounter and how you can easily find your way round our site and booking system.
We’re always on hand however and you can call us on 01233 650932 or email us firstname.lastname@example.org and we’ll get straight back to you.
If you like to watch a 2 minute video guiding you through the booking process, we’ve also got one of those for you here.
How do I join?
Once you’ve decided which event, class or workshop you’d like to come to simply click Sign Up or select the class from the weekly schedule. At this point you will be required to make an account with us and you’ll need to pay too so have your debit card handy. Fill out your details when prompted and you’ll receive email confirmation of your bookings in your inbox.
How do I add a card to my account?
1. If you’ve already made an account and just need to add your card, log in to your account using the Log In button on the top right of your screen.
2. You will see your email address in a small box. Click it and you will see all the options available on your account.
3. Click on your email address and it will include all your settings, bookings and allow you to add a card to your account.
I've never done it before, what do I wear?
You don’t need to wear anything special for meditation, just be comfortable. For tai chi you need to wear soft soled shoes. If you’re coming to a yoga class wear loose comfortable clothing, but please don’t wear shorts.
I want to come to the same class each week
Book for a term/course either using the course/term booking page or click “Courses” at the top of this page and benefit from a reduced session price.
Has my booking gone through?
You will receive a receipt from the booking system to confirm your payment has been received. You can also log in your to your account any time from the booking page,
1. Click Login button at the top right hand corner of your screen.
2. Enter your log in details and you’ll be able to check all your booking payments and upcoming events.
I can't work the booking system
If you’re not very technical and find it hard to book online, you can always speak to someone on the “Lets Talk” button on the bottom right hand corner of the screen. Or you can call us on 01233 650932 and one of our operators will help you.
Can I drop in and pay per class?
Yes you can. If you want to come to a different class each week, or drop in as and when you’re available, choose the class from the schedule and book each session individually. You do not have to wait for term to start.
How do I cancel my booking?
If you need to cancel your class, event, course or workshop, then simply log into your account using the Login button on the top right hand corner of the booking page. You will find all the details in your account where you can follow the online prompts. Please note that refunds are not always given and terms and conditions apply.
Do you have an app?
Yes, we have a free app. Simply go to where you get your apps from and search Liberty Wellbeing. It’s available for both android and iPhone.
I want to pay cash on the day
Unfortunately we don’t accept cash nor can we take payments at the venues. Please ensure you have paid for your class before you attend.
I don't have a mat.
Don’t worry, the teacher will be able to lend you a mat when you first arrive.
Do I have to wait for the start of term?
If you can see that the term has already started, then you can still drop in to any of our classes*. Simply choose your class from the weekly schedule and you can drop in for £7 per session at any time.
*Tai chi courses don’t offer a drop in option.