We could all do with a little help sometimes so we’ve compiled a list of common problems you might encounter and how you can easily find your way round our site and booking system.

We’re always on hand however – you can email us office@libertywellbeing.info and we’ll get back to you as soon as we can or call us on 01233 512151 and one of the team will be able to help.

Can I drop in and pay per class?

Yes you can. If you’re not sure that you want to commit to a monthly subscription, choose the class from the schedule and book each session individually.

 

Can I have joint membership?
Our membership plans are designed for one person only. It is not possible for you to buy for example, a Liberty + membership and share the monthly credits between you and a friend or relative. Each person appearing on the class register must either hold their own membership level or be a pay as you go client.
I've never done it before, what do I wear?
You don’t need to wear anything special for meditation, just be comfortable. For tai chi you need to wear soft soled shoes. If you’re coming to a yoga class wear loose comfortable clothing, but please don’t wear shorts.
What shall I bring?
If you are coming to yoga class and have yoga mat then please bring it with you. Do not bring camping or pilates mats. Our teachers always have spare ones for newcomers and can lend you one until you buy your own. Bring a little blanket for the relaxation session at the end of yoga classes. You do not need to bring anything to tai chi classes, just wear soft soled shoes. Meditation classes can be a little cool as they are done seated with not much moving around. It might be wise to bring a small blanket or wear layers to keep yourself warm.
I want to pay cash on the day
Unfortunately we don’t accept cash nor can we take payments at the venues. Please ensure you have paid for your class before you attend.
Which class should I come to?
All our classes are listed as to whether they are beginners, improvers or intermediate level. Find one that suits you and your schedule/venue choice and visit the booking page. Intermediates yoga classes require a minimum of 2 years practice before attending.
Where is your studio located?
We use a variety of different venues around Ashford. You can find a list here.
I'd like to speak to someone

Simply visit the Contact page and either send us a message or give us a call.

My GP has recommended mindfulness
If your GP has recommended mindfulness, or you’re on the waiting list to see a counsellor, we suggest you come to one of our beginners mindfulness courses. Do bear in mind that is not a substitution for one-to-one sessions however it may well provide some relief whilst you wait to see a professional.
How do I join?

If you want to a come to a course or workshop, simply click Sign Up on the relevant web page. At this point you will be required to make an account with us and you’ll need to pay too so have your debit card handy. Fill out your details when prompted and you’ll receive email confirmation of your bookings in your inbox. If you want to come to weekly classes it’s more beneficial to opt for a Subscription – you can find out about that here.

How do I cancel my membership?

If you need to cancel your membership, you can do this at any time by emailing us on office@libertywellbeing.info or calling us on 01233 512151 and we’ll get that all arranged for you. 

How do I cancel my booking?
If you need to cancel your class, event, course or workshop, then simply log into your account using the Login button on the top right hand corner of the booking page. You will find all the details in your account where you can follow the online prompts. Please note that refunds are not always given and terms and conditions apply.
How do I pause my membership?

If you would like to pause your membership, you can do so at any time for a minimum of three months. There is no fee to pause your membership and you can pause it as many times as you wish. Email us at office@libertywellbeing.info or call us on 01233 512151 and we’ll get that arranged for you.

How big are the classes?

Our BodyBalance© classes have space for 8 students. All other classes usually sit around 8-16 students. The biggest class of the week is the Sunday morning improvers class which holds 24 students.

I don't have a mat.
Don’t worry, the teacher will be able to lend you a mat when you first arrive.
I'm on a waiting list, what does that mean?
Our booking system operates on a traffic light system. You will see a red, green or amber symbol next to the class which indicates how close to being full the class is. If you opt to go on the waiting list, you will be notified by email if a place becomes available. All students on the waiting list are emailed and the first person to respond gets the place. This is all done by our booking system.
What if I'm pregnant?
Our regular classes are not suitable for you if you’re pregnant. Our Pre-Natal yoga class of course though is ideal for you!