We could all do with a little help sometimes so we’ve compiled a list of common problems you might encounter and how you can easily find your way round our site and booking system.
We’re always on hand however and you can call us on 01233 650932 or email us firstname.lastname@example.org and we’ll get straight back to you.
If you like to watch a 2 minute video guiding you through the booking process, we’ve also got one of those for you here.
Can I drop in and pay per class?
Yes you can. If you want to come to a different class each week, or drop in as and when you’re available, choose the class from the schedule and book each session individually. You do not have to wait for term to start.
How do I add a card to my account?
1. If you’ve already made an account and just need to add your card, log in to your account using the Log In button on the top right of your screen.
2. You will see your email address in a small box. Click it and you will see all the options available on your account.
3. Click on your email address and it will include all your settings, bookings and allow you to add a card to your account.
I've never done it before, what do I wear?
You don’t need to wear anything special for meditation, just be comfortable. For tai chi you need to wear soft soled shoes. If you’re coming to a yoga class wear loose comfortable clothing, but please don’t wear shorts.
I want to pay cash on the day
Unfortunately we don’t accept cash nor can we take payments at the venues. Please ensure you have paid for your class before you attend.
What's with the blue wavy lines?
Yeah… we’re not sure about those either. The web developers assures us they’re trying to fix it but still it goes on. Simply click on ‘Courses’ or ‘Classes’ at the top of your screen and it will force the page to refresh and it will clear.
Where is your studio located?
We use a variety of different venues around Ashford. You can find a list here.
I'd like to speak to someone
You can always use the ‘Let’s Talk’ button on the bottom right hand corner of your screen. If we’re online we can help you out straight away or you can always leave us a message and we’ll get back to you just as soon as we can. Otherwise you can phone us on weekday mornings on 01233 650932
What if I'm pregnant?
Our classes are not suitable for you if you’re pregnant.
I can't use the internet
Don’t worry, we can answer your queries by phone if you need to speak to someone. Call us on 01233 650932 and we can book your classes for you.
What shall I bring?
If you have yoga mat then please bring it with you. Do not bring camping or pilates mats. If you are unsure just let us know and we will bring a spare one for you however we don’t carry any unless we know one is needed (they’re too heavy!). Bring a little blanket for the relaxation session at the end of each class, especially the Hatha classes and as a useful prop in between poses.
Do you have an app?
Yes, we have a free app. Simply go to where you get your apps from and search Liberty Wellbeing. It’s available for both android and iPhone.
My GP has recommended mindfulness
If your GP has recommended mindfulness, or you’re on the waiting list to see a counsellor, we suggest you come to the weekly meditation class on a Thursday evening. Do bear in mind that is not a substitution for one-to-one sessions however it may well provide some relief whilst you wait to see a professional.
How do I join?
Once you’ve decided which event, class or workshop you’d like to come to simply click Sign Up or select the class from the weekly schedule. At this point you will be required to make an account with us and you’ll need to pay too so have your debit card handy. Fill out your details when prompted and you’ll receive email confirmation of your bookings in your inbox.
I want to come to the same class each week
Book for a term/course using the course/term booking page – scroll down until you find your class and benefit from a reduced session price.
How do I cancel my booking?
If you need to cancel your class, event, course or workshop, then simply log into your account using the Login button on the top right hand corner of the booking page. You will find all the details in your account where you can follow the online prompts. Please note that refunds are not always given and terms and conditions apply.
I don't have a mat.
Don’t worry, the teacher will be able to lend you a mat when you first arrive.
Has my booking gone through?
You will receive a receipt from the booking system to confirm your payment has been received. You can also log in your to your account any time from the booking page,
1. Click Login button at the top right hand corner of your screen.
2. Enter your log in details and you’ll be able to check all your booking payments and upcoming events.
Can I come just to try it for free?
Unfortunately we don’t offer your first class for free. We understand many other providers do choose to do that however we feel that our teachers give excellent levels of service, instruction and tuition. You’ll receive all of that every time you come along whether it’s your first or 127th time with us.
Can my son or daughter come with me?
Our classes are only suitable for over 18’s.
How much is it?
You can opt for two ways of attending: a) You pay for the whole term, in advance. This is non-refundable or transferable however it is only £6 a class. b) You can turn up each week, but you pay a little more for this at £7.50 a class.
I can't work the booking system
If you’re not very technical and find it hard to book online, you can always speak to someone on the “Lets Talk” button on the bottom right hand corner of the screen. Or you can call us on 01233 650932 and one of our operators will help you.
Classes showing as free
If the classes or events are displayed as free, sadly that’s a technical error and we’re not able to honour that. It’s quite likely that a subscription or membership is clashing somewhere. You’ll need to get in touch with us and we’ll rectify that for you immediately.
Do I have to wait for the start of term?
If you can see that the term has already started, then you can still drop in to any of our weekly classes. Simply choose your class from the weekly schedule and you can drop in for £7.50 per session at any time.
How do I find the classes?
Some of our classes are held in the dance studio at The North School. There is a handy little video for you to watch by clicking here to see where to go once you’ve arrived at the school. Our Tuesday class is held at The Towers School so we’ve also made a video for that too. Our venues page lists all the postcodes and parking for all of our venues. You can find that listed here too.