Terms and Conditions

Terms & conditions when booking classes, events or services

All bookings are only confirmed when full payment has been made. This can be online or in person with cash before the start of the course/event/class. We no longer accept cheques. Bookings for Pay As You Go classes are non transferable and non refundable. Card payments cannot be taken in person. Payments are taken via PayPal. Subscriptions to Team Liberty are taken via credit/debit cards.

Refunds

Refunds on courses can only be given with more than 48 hours notice of the course start. There will be an administration fee charged of £10 for all refunds. Any cancellations within 48 hours of the class/course/event start date or time will not be refunded. We will not refund any monies once the course has started under any circumstances.

Transfers

If you have made a booking but then decide to change to an alternative course, event or service I require at least 48 hours notice and it may be subject to administration fee. To avoid any unnecessary costs, please ensure you have made your booking for the correct day, course and event. Pay As You Go classes are non-transferrable to other days or to other people. Classes in courses or term are also non-transferable and non-refundable.

Promotional Cards

Liberty Wellbeing may, at times, offer promotional codes for discounted classes and money off coupons. Students are responsible for entering the promo code when prompted at the point of booking. Mistakes cannot be rectified after the booking transaction has been completed. Promotional codes are valid for only certain products and periods of time so please ensure you have all the correct details when you book.

Missed classes during a term

There is no refund for classes missed in term bookings. Classes cannot be transferred to another person and there is no refund or transfer for Pay As You Go classes.

Changes in your course

If for any reason I/Liberty Wellbeing need to change or cancel a course, event or service, I will let you know as early as possible and offer an alternative. If that day does not suit you, a full refund for that class/event will be issued.

Team Liberty

Team Liberty membership is a monthly subscription taken via debit/credit card. Access to Team Liberty facebook group, events and website areas will cease if membership is stopped. Members may only utilise the 15% discount for their own courses/classes/events and does not apply to their friends and family. Discounts are not transferable. Members must enter their individual promotional code at the booking point in order to receive the discount. Mistakes cannot be rectified once a transaction has taken place. You will receive your code within 24 hours of sign up. Any bookings made within this 24 hour period, and without entering the individual promotional code, will not be discounted.

Health and safety

At the start of your first yoga course/class, you will be required to fill in a brief medical questionnaire and sign it to say you are fit and well to take part in the class. During the course it is your responsibility to inform me of any changes to your health. If you are in any doubt about your health you should consult your doctor. If you arrive late for a class you may not be allowed in and the class will be forfeited (so please don’t be late).

Privacy Policy

Liberty Wellbeing is committed to protecting your privacy and security. In some instances, Liberty Wellbeing collects personal information, such as your e-mail address, name, home or work address or telephone number. Liberty Wellbeing may also collect demographic information, such as your postcode and interests.

Liberty Wellbeing collects and uses your personal information to operate the Liberty Wellbeing website and to deliver the services you have requested. Liberty Wellbeing may also use personal data to provide you with information and to conduct our own market research surveys. Liberty Wellbeing does not sell, rent or lease its member lists to third parties.

Members can unsubscribe from Liberty Wellbeing services at any time and can have their personal information deleted from the Liberty Wellbeing database.

 

Cookies

Liberty Wellbeing uses cookies as part of the mechanism to hold the contents of the shopping basket during each visit that you make to the site, and as such we require both permanent and session cookies to be enabled. There is no requirement to have third party cookies enabled for our site to work, however we occasionally carry out market research, which a third party assists with, during which they may issue a cookie from our site. Some of our carefully selected affiliate partners may also issue cookies so that they can track sales at Liberty Coaching through them. If third party cookies are not accepted it does not affect the functionality of our site.

 

Security Checks

As part of our policy to protect against the fraudulent use of credit cards, we carry out random security checks on orders. These can take various forms, and may involve contacting you by telephone before your order is processed. From time to time it may be necessary for us to ask you to provide a copy of a recent statement header for the card being used on your order. Please note that we are only interested in confirming information already provided on your order, i.e. the billing name and address and card issuer details, and do not need to see actual transactions, which can be covered up. In case you have any concerns regarding security, we can assure you that all information is shredded as soon as we have confirmed the details required. We hope you appreciate that these measures are a necessary precaution, undertaken in the interests of fraud prevention.

 

Opting in/out

Liberty Wellbeing offers visitors opportunities to receive ad hoc emails, vouchers, regular emails and catalogues. Some of these are opt-in, others are opt-out. Each opportunity will explicitly state whether it is opt-in or opt-out.

If you would like further details of the lists you are signed up to, or would like to change your preferences, please contact us. If you would like further information, please call us on one of the numbers below.

We invite you to contact us if you have questions about this policy. You may contact us by mail at the following address:

 

Customer Services

Liberty Wellbeing
PO Box 436, Ashford,
Kent TN23 9AA,
United Kingdom.

Contact us

You may call us on 01233 650932