Terms & conditions when booking classes, events or services
All bookings are only confirmed when full payment has been made. All classes must be booked online and no cash is accepted at the venue. Classes are non transferable and non refundable and only class credits will be offered. Card payments cannot be taken in person, but can be taken over the phone. Any mistakes made by the student cannot be rectified at a later date. Please check all the details are correct before making payment.
Refunds on courses will only be given with more than 48 hours notice of the course start. There will be an administration fee charged of £10 for all refunds. Any cancellations within 48 hours of the class/course/event start date or time will not be refunded. We will not refund any monies once the course has started under any circumstances.
Weekly/drop in classes can be cancelled and a class credit will automatically added to your account. Classes cancelled within an hour of the class starting will NOT be given a class credit. Credits given are valid for two weeks and for the same class type as the original booking. Members who book classes and do not cancel, but fail to attend will receive a strike on their account. Three strikes on your account will result in your account being blocked for one week. Please get in touch with us to have your block lifted.
If you have made a booking but then decide to change to an alternative course, event or service we require at least 48 hours notice and it may be subject to administration fee. To avoid any unnecessary costs, please ensure you have made your booking for the correct day, course and event. Sessions during courses or terms are also non-transferable and non-refundable.
Class credits are not transferable to another friend or family member. Additional class bookings must be made independently of a monthly subscription and paid for at the drop in rate (currently £7.50).
Liberty Wellbeing may, at times, offer promotional codes for discounted classes and money off coupons. Students are responsible for entering the promo code when prompted at the point of booking. Mistakes cannot be rectified after the booking transaction has been completed. Promotional codes are valid for only certain products and periods of time so please ensure you have all the correct details when you book.
Missed classes during a term
There is no refund for classes missed in term bookings. Classes cannot be transferred to another person and there is no refund or transfer for classes when made under a Course/Term booking.
Changes in your course
If for any reason I/Liberty Wellbeing need to change or cancel a course, event or service, I will let you know as early as possible and offer an alternative. If that day does not suit you, a full refund for that class/event will be issued.
Health and safety
At the start of your first yoga or pilates course/class, you will be required to fill in a brief medical questionnaire and sign it to say you are fit and well to take part in the class. During the course it is your responsibility to inform Liberty Wellbeing of any changes to your health. If you are in any doubt about your health you should consult your doctor. If you arrive late for a class you may not be allowed in and the class will be forfeited (so please don’t be late).
Liberty Wellbeing is committed to protecting your privacy and security. In some instances, Liberty Wellbeing collects personal information, such as your e-mail address, name, home or work address or telephone number. Liberty Wellbeing may also collect demographic information, such as your postcode and interests.Liberty Wellbeing collects and uses your personal information to operate the Liberty Wellbeing website and to deliver the services you have requested. Liberty Wellbeing may also use personal data to provide you with information and to conduct our own market research surveys. Liberty Wellbeing does not sell, rent or lease its member lists to third parties. Members can unsubscribe from Liberty Wellbeing services at any time and can have their personal information deleted from the Liberty Wellbeing database.
We will disclose your personal data to our service providers, including Glofox, which supplies our cloud business management platform and booking apps. Glofox is also subject to certain obligations with regard to the security of your personal data processed via the booking app.
However, your rights, as set out in this privacy statement in relation to your personal data processed through the Glofox Platform are owed to you by us, and you should contact us firstname.lastname@example.org or 01233 650932 if you have any queries in relation to the use of your personal data through Glofox.